Black screen for franchise mode?
I play on Xbox series X and have never had a problem with madden until just a few days ago. I try to play a match from the franchise and the whole screen is pitch black that does not go away. I also ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)@godtheboi92 To confirm all of these issues seem to just come from franchise?
Can you try unplugging all connected devices, restarting the console, and checking if you continue getting a black screen or freezes?
Can you try unplugging all connected devices, restarting the console, and checking if you continue getting a black screen or freezes?
Yes, just franchise only. I have hard reset my Xbox, uninstalled and reinstalled madden and yet nothing is working.
- EA_Illium@godtheboi92 Do you have the installed on the internal storage or an external one?
Internal
- EA_Illium
Hey @godtheboi92 To check are you on an insider build of the Xbox OS?
When you have a second try the following:
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
