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lockdownd98's avatar
lockdownd98
5 years ago
Solved

Can’t play MUT

I get an error saying “cannot create more than 5 accounts on this console” but only my brother has created a MUT and he says he only made that one. I got this PS4 about a month ago brand new so it ca...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @lockdownd98.

    If you're getting that message, the console has had 5 accounts created on it. If you purchased the console brand new, it would be good to see if it can be exchanged for another because it's possible it wasn't actually new.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @lockdownd98.

If you're getting that message, the console has had 5 accounts created on it. If you purchased the console brand new, it would be good to see if it can be exchanged for another because it's possible it wasn't actually new.

lockdownd98's avatar
lockdownd98
5 years ago
@EA_Aljo I’ll see if GameStop will let me exchange. Thanks for the response!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @lockdownd98 

    You're very welcome. If you have any other issues, please reach out to us again. Thanks!

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