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Nala11belle's avatar
Nala11belle
6 years ago
Solved

Can’t snap ball

After a play is chosen from any formation, the on field screen immediately brings up the wide receiver icon buttons and I cannot snap the ball, tried many different workarounds no luck!! Not a contro...
  • Nala11belle's avatar
    Nala11belle
    6 years ago

    It was a controller issue in my instance. Working fine after getting a new DualShock 

    Updating thread with solution from @elaurant01 

    Paired an Xbox one controller to the Xbox series x, it did an update and the wheel was gone. now all other controllers work now.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@XCountry715 

Which platform do you play on and are you installing the game on an external hard drive? If it's external, unplug it and make sure any Madden files located on the internal are deleted. Insert the external and delete Madden. Unplug the external and install the game on the internal hard drive. 

I've seen some random issues happen with some external hard drives, so I'm not sure if it could be related to that as a possibility. Have you tried power cycling?

PS4:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
XCountry715's avatar
XCountry715
6 years ago

I play on Xbox 1 and the game is being installed on the xbox itself, not any external hard drive

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Strange bug you have here....

    When you go to your Xbox Settings do you have the latest software update and check the same thing for your controllers.

    It could be a corrupted save file for your profile. Go to My Games & Apps>Highlight Madden 20>press Start>Manage Game>Delete saved game data (local AND cloud). Try re-launching the game and see if your new Face of the Franchise does it.

  • XCountry715's avatar
    XCountry715
    6 years ago

    I tried deleting all the save files and no change. Still can't snap or do anything pre-snap. Controller isnt the issue. Works fine for any other game. Only mode that I can snap is the skills training. No other mode will snap 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    I merged a couple posts together. Did any of you figure out what's causing this?

    Are any of you able to snap the ball on a different Gamertag/PSN ID to see if it's account specific?

    If you can toss us a recorded clip of this happening in this thread we'll get it passed along to the team to investigate. Please include your Gamertag/PSN/Origin ID along with the mode(s) you're experiencing it in. 

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