Cannot play Madden 17 but have EA Access and bought the game.

info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Guru.
Guru: Thanks for contacting EA Customer Experience, my name is Guru. How may I assist you today?
you: my ea access is not working for madden 17
Guru: No worries, I am here to help you. I will do my best for you.
you: it will not let me play the game just gives me error code says to wait till release date. there is no option for trial on my xbox
Guru: I would like to inform you that the EA Access is only controlled by Xbox, so I would request you to please contact Microsoft support so that they can fix this issue on the real time.
you: im in a chat with them now
you: and they sent me here
you: i need a code or something on your end its an ea product
Guru: You mean to say that, you contacted Microsoft and they re-directed you to EA, right?
you: yes
Guru: NO worries, let me discuss with My supervisor please.
Guru: please allow me a moment so that I can look into this issue.
you: there is usually maybe a code of some sort or something. it is not giving me an option to even play the trial. so i paid for a service i can not even use
Guru: Thank you for waiting. I really appreciate your patience.
Guru: As per discussion with my supervisor,  I am really sorry to say this but we do not have the control over EA Access I would request you to please contact any tenure advisor or higher authority of Microsoft support.
Guru: However You can wait for sometime possibly the issue would be fixed automatically.
you: i am in a chat with one right now
you: how is that any help
you: can i talk to a supervisor
you: how do u not have control over an ea product im confused
Guru: I already discussed with the supervisor and after discussion I am providing you the information.
you: that was not a response can i call a supervisor
you: or chat with one
Guru: Okay, I am going to provide you the contact number of the phone support executive so that you can directly call to them.
you: or billing to cancel and refund my money for a service that is not working and the support is lacking
Guru: May I know the country you are chatting from?
you: united states
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Guru: We do have the special facility for the USA players of arranging a call back, may I have your contact number please?
you: 5852909081
Guru: Thank you so much, as the chat session would finished, you will receive the call back.
Guru: It's my pleasure to help you, .
It's really nice been to chat with you ! Please let me know if anything else I can do for you.
you: yea actually fix my problem
Guru: NO worries, I would me more than glad if your issue is fixed.
Guru: Would there be anything else I may assist you with today?
you: my issue is not fixed i still have no access to a service i paid for
you: i would like my money back and to cancel my service

Guru: I can understand, I would request you to disconnect the chat and you will receive the call back.