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Suikkaku's avatar
Suikkaku
5 years ago

Cannot sign with the EA Server/Frozen game on PS4 because of a "Blocked scene"

Good evening and Greetings from Germany! Sorry for my bad English, but i have a problem with my Madden21 on PS4 and i don`t found a answer for this problem. I`m try to explain as good as I can. I c...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @Suikkaku.

Can you try the steps in this thread? Let me know if that helps or not. Thanks!

Suikkaku's avatar
Suikkaku
5 years ago

Hey @EA_Aljo,

thanks for your solution proposal.

Bun none of this steps work.... This step only works for playing offline, but it not a solution to connect to the EA Servers successfully! I want to play online, too....

Can you tell me, what happens in this blocked scene? It is so important, that EA cannot remove this procedure from the game by a update?

If this is needed to agree on some of your key issues, why is there no option to confirm this via, for example, this board or my profile?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Suikkaku 

    The only resolution we know for this is suggested in that thread. If it's not working, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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