Can't connect to EA servers on PS4
I have a disc copy of Madden 16. With my profile signed in and linked to origin I have tried opening ports, clearing PS4 cache, deleting and reinstalling install and patch files to no avail. I consis...
Forum Discussion
I'm also having the same problem. I've contacted multiple EA advisors tried multiple different fixes and none have worked. I've run the UStrace to the EA server and the connection was so poor it seems like EA doesn't try to connect me at all. Whenever I explain my problem to them and how none of the "fixes" work they always refer to my internet connection as being weak, but that can't be the case at all being that I play GTA online, Destiny online and even NBA 2K15 online and none of those seems to ever have a problem... just the EA games. It sucks to have a mostly online game and not be able to get online AT ALL, while watching all of your friends play on all of the different online modes. This has been the same error I've been getting since the Madden 25 video game and each year I can never get online. I've had Madden 25, Madden 15, and now Madden 16 and have not a single time played ANY online modes. Never knowing what it's like to play a connected franchise game, nor any online head to head games, nor any Madden Ultimate Team games. Just the sucky and boring play now exhibitions and the ever too tired offline franchise mode. With all that being said, and considering the fact I'm constantly penalized by this same video game company each year, I feel I'm within all grounds to request a complete refund for my purchase of Madden 16 and would like to know how and where I could do this.
Update:
I am a month in and there still no word from EA on how to fix my issue of not being able to connect to the EA servers. I replied again to the Specialist team Sept. 18th and have not received any answer back yet.
I understand that there is nothing wrong with EA servers but there is something wrong with EA servers either failing to recognize that I am online or failing to recognize I have an origin account that is connected to my PlayStation 4 Online ID.
It can not be a Sony issue with my Online ID because if it was I would not be able to play other multiplayer titles. If it is a Sony issue they have a weird way of telling me not to play EA games anymore. It can not be a network issue as I tried my friends account on my console, on my network and it had no problems connecting online.
This needs to be addressed quickly.
- EA_Barry
Community Manager
Are you guys on a college or university campus? Are you on some other kind of restricted network?
@EA_Barry wrote:Are you guys on a college or university campus? Are you on some other kind of restricted network?
I am not on a college or university campus. My network NAT type is 2 - Moderate. There is no restrictions on my network.
I have tried a friends profile on my console using my home network and my friends profile is able to connect to EA server correctly.
I am getting a feeling it has to do with my Origin profile, as I am not able to log into any EA title.
- EA_Barry
Can you contact an Advisor so we can take a look at your account as that is clearly where the issue is. Thanks.
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
Barry i am on a college network and im just now starting to get this email do u have any help to offer here its affecting all my friends playing ea games
- EA_Barry
@swedforthewin97
Assuming your gaming and EA accounts are linked, you may need to contact your network administrator to open the game ports for you: https://help.ea.com/en-us/help/madden/madden-2016/online-ports-for-madden-nfl-16
Additionally, I do not see Madden 16 on your account so if your accounts are linked and ports are open then you might want to contact an Advisor to check your account status and linkage.
If required, click the following link to contact an Advisor:
http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link:
- Have the same problem,,but EA just fix it,,,all you have to do is login to your origin from a different device , like your laptop or mobile phone,, then go to your profile and click security,,then change your security code ,if you have it to receive it to your email address change it to receive it to your phone number,,or backward,,,
