Can't connect to EA servers on PS4
I have a disc copy of Madden 16. With my profile signed in and linked to origin I have tried opening ports, clearing PS4 cache, deleting and reinstalling install and patch files to no avail. I consis...
Forum Discussion
Update:
I am a month in and there still no word from EA on how to fix my issue of not being able to connect to the EA servers. I replied again to the Specialist team Sept. 18th and have not received any answer back yet.
I understand that there is nothing wrong with EA servers but there is something wrong with EA servers either failing to recognize that I am online or failing to recognize I have an origin account that is connected to my PlayStation 4 Online ID.
It can not be a Sony issue with my Online ID because if it was I would not be able to play other multiplayer titles. If it is a Sony issue they have a weird way of telling me not to play EA games anymore. It can not be a network issue as I tried my friends account on my console, on my network and it had no problems connecting online.
This needs to be addressed quickly.
EA_Barry
Community Manager
Community ManagerAre you guys on a college or university campus? Are you on some other kind of restricted network?
- Approved
@EA_Barry wrote:Are you guys on a college or university campus? Are you on some other kind of restricted network?
I am not on a college or university campus. My network NAT type is 2 - Moderate. There is no restrictions on my network.
I have tried a friends profile on my console using my home network and my friends profile is able to connect to EA server correctly.
I am getting a feeling it has to do with my Origin profile, as I am not able to log into any EA title.
- EA_Barry
Can you contact an Advisor so we can take a look at your account as that is clearly where the issue is. Thanks.
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281- Approved
After a busy month at work I was able to contacted customer support again. They checked my profile and said everything is OK. They again tried to say it was my connection.
1. The agent first told me it was my ISP and I should contact the ISP to fix it.
- Two of my friends accounts are able to connect to EA Servers when using my PS4 on my network
- When transferring my PSN account to my friends consoles using their networks, I am still unable to connect to EA Servers.
- The above statements are enough to say my ISP is not the problem. My two friends have different ISPs than mine and I still can't connect
2. The agent then said there was an issue with the device(PS4)
- Two of my friends accounts are able to connect to EA Servers when using my PS4
- When transferring my PSN account to my friends consoles(very active EA Online players), I am still unable to connect to EA Servers
- The above statements should be enough to say the PS4 is not the problem
3. Then agent then stated their was an issue with my PSN account
- This has been brought up before but why would Sony allow me to play every other game online except EA games. This only happens when attempting to play an EA games, signing into EA servers.
After a 3 hour conversation with the agent they told me that since I have an open case with a Specialist Team member that I should wait for the Specialist Team "hopefully to get back to me soon". When the Specialist Team emailed me almost 2 months ago, I gave them the requested information they needed and haven't heard back.
It has now been 3 months since this issue has been present with no hope of a solution.
- ApprovedIt's literally doing the exact same thing on the new need for speed on my PS4. Error code 00000065. Nothing wrong with my internet, I have no problem playing any other game online.
- Approved
I was facing the same problem right now in NFS (since an hour) and after many retries it somehow signed in automatically. EA must resolve this error ASAP.
Barry i am on a college network and im just now starting to get this email do u have any help to offer here its affecting all my friends playing ea games
- EA_Barry
@swedforthewin97
Assuming your gaming and EA accounts are linked, you may need to contact your network administrator to open the game ports for you: https://help.ea.com/en-us/help/madden/madden-2016/online-ports-for-madden-nfl-16
Additionally, I do not see Madden 16 on your account so if your accounts are linked and ports are open then you might want to contact an Advisor to check your account status and linkage.
If required, click the following link to contact an Advisor:
http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link:
- ApprovedHave the same problem,,but EA just fix it,,,all you have to do is login to your origin from a different device , like your laptop or mobile phone,, then go to your profile and click security,,then change your security code ,if you have it to receive it to your email address change it to receive it to your phone number,,or backward,,,
