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TheBudan's avatar
9 years ago
Solved

Can't play Madden 17 through EA Access after pre-ordering

Allow me to clarify some things (I will provide specifics from my own situation).

First, I am an EA Access Subscriber and have had it for years. I did not just renew using a bundle or anything, my account is valid.

  1. I pre-ordered the Deluxe Edition of Madden 17 yesterday and pre-downloaded the game, before it was out on Access for everyone to play.
  2. After the download completed and I saw people on Twitter say that it was working for them, I pressed Play and was shown that I can't play because it is "Too Early".
  3. I went to the EA Access App, saw Madden with the Coming Soon banner, pressed Game Details and ONLY saw a "Play" button (NOT a Trial Button). This continued all night last night.
  4. So, I erased Madden 17 completely.
  5. I went back to EA Access, pressed Game Details and I do NOT see a Trial Button. Only an Install button for my pre-order.
  6. It re-downloaded, same thing.
  7. I removed EA Access (the app), re-downloaded it.
  8. Same thing.

Now I am just stuck, like a lot of you.This problem is not limited to someone "just pressing Game Details". The Trial Option literally does not exist for some of the people that pre-ordered. I am not sure if this is because I pre-ordered the Deluxe Edition or not, but it is frustrating. I really want to play and have heard great things about this year's game. Hopefully this clears things up so we can get a resolution soon.

  • EA_Andy's avatar
    EA_Andy
    9 years ago

    Thanks for the reports everyone.

    The Madden team is currently looking into issues with EA Access and Madden 17.

    I have merged all separate posts into this one post and will continue to do so, to let us keep everything together.

    When we get any kind of update we'll be sure to let you know.

    - Andy -

    *accepting as solution for visibility*

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