Captian tokens and Mut Squads problem

Product: Madden NFL 19
Platform:PC
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? NolaNoLimits
Date/time issue occurred 12/21/18
What type of issue do you have? Other
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug me and my friend completed the mut squads 10 game challenge they had when we completed it he recieved his 40k coins and 3 packs and 20 trophies and i didnt get them, also i powerd down my jerry rice team captian to trade him in for michale strahan and when i went to the set to trade in team captian it wouldnt let me add jerrry rice and my team captian tokens were gone as well i had 3 i only have 1 now
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? im not sure
What happens when the bug occurs? nothing that i noticed it happend one time
What do you expect to see? my tokens and my packs and vc i didnt recieve
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? ASUS GTX 1080 TURBO
Enter RAM memory size in GB 16 Gb ddr4 3000mhz

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me and my friend completed the mut squads 10 game challenge they had when we completed it he recieved his 40k coins and 3 packs and 20 trophies and i didnt get them, also i powerd down my jerry rice team captian to trade him in for michale strahan and when i went to the set to trade in team captian it wouldnt let me add jerrry rice and my team captian tokens were gone as well i had 3 i only have 1 now, im not sure what caused this but i really would like my team captian tokens back as im at a disadvantage now