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silencetofade's avatar
silencetofade
1 year ago

Companion App will not work

Every time I try to use the companion app it freezes. It says my gamertag is associated with a PC account which isn't true. I only use xbox. Anyone have a solution?
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
1 year ago

@silencetofade 

Uninstall the companion app, reboot the phone/device and then reinstall the app. 

If the issue persists, contact us as below so we can look into a possible account issue, thanks.

If required, click the following link for help contacting an Advisor:

https://help.ea.com/help/faq/using-ea-help/

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