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TheLastBackYard's avatar
TheLastBackYard
4 years ago
Solved

Connection lost

Every time I get into a madden 22 game it kicks me out and say you have lost your connection to the EA servers. You will be unable to access any online features until you sign in to the EA servers again. See ea.com/ unable-to-connect for additional information 

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @TheLastBackYardA 

    I moved your thread from the FIFA forums to Madden 22. It looks like it was mistakenly posted there.

    As far as your issue goes, did this just recently start happening or is this an ongoing issue? Regardless, the first thing to try is power cycling your equipment. That can be done with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

    Also, are you playing over a wired or wireless connection? Thanks!

39 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @TheLastBackYardA 

    I moved your thread from the FIFA forums to Madden 22. It looks like it was mistakenly posted there.

    As far as your issue goes, did this just recently start happening or is this an ongoing issue? Regardless, the first thing to try is power cycling your equipment. That can be done with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

    Also, are you playing over a wired or wireless connection? Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @Side-Synonym1 

    We can go through some troubleshooting and try to get this resolved. What platform are you playing on and is a wired or wireless connection being used?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @vSheLuvMoco_ 

    Did you try the power cycling suggestions I made here? If that doesn't help, try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

  • NCFarmall's avatar
    NCFarmall
    4 years ago

    I am having the same problem.

    My platform is PC, its a fresh reboot, all my connections are fine.  There is nothing wrong with my network or ability to connect to any other platform.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @NCFarmall 

    Are you playing on a wired or wireless connection? Also, when you say you did a fresh reboot, was that both your PC and network equipment? Did this just recently start happening, or has it always been an issue?

  • NCFarmall's avatar
    NCFarmall
    4 years ago

    Wired connection...rebooted PC and Router.  Had the issue once before but it resolved itself, but I haven't been able to connect at all today

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