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L34RY's avatar
L34RY
Not applicable
5 years ago
Solved

Constantly losing connection to EA Servers

I can't play FotF or MUT for more than a few minutes without being kicked out of the game for losing connection. Playing on a Series X with a hard wired connection.  Backing out to the home dashboar...
  • EA_Shepard's avatar
    EA_Shepard
    1 day ago

    Hey, folks

    I know this kind of issue can be frustrating, especially when it keeps getting in the way of playing. For those of you on Xbox Series X, here are a few network troubleshooting steps that may be worth trying if you haven't already:

    Power cycle your network

    • Unplug your modem/router for 5–10 minutes.
    • Plug it back in and allow it to fully reconnect before launching the game.

    Power cycle your Xbox

    • Hold the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    • Unplug the power cable and wait 10 seconds.
    • Plug it back in and turn the console on.

    Clear the Alternate MAC Address

    • Go to Settings > Network > Network Settings > Advanced Settings > Alternate MAC Address > Clear.
    • Restart the console when prompted.

    If you're still running into the issue after trying those steps, have a look through EA's connection troubleshooting guide as well:

    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    Thanks

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
1 day ago

Hey, folks

I know this kind of issue can be frustrating, especially when it keeps getting in the way of playing. For those of you on Xbox Series X, here are a few network troubleshooting steps that may be worth trying if you haven't already:

Power cycle your network

  • Unplug your modem/router for 5–10 minutes.
  • Plug it back in and allow it to fully reconnect before launching the game.

Power cycle your Xbox

  • Hold the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  • Unplug the power cable and wait 10 seconds.
  • Plug it back in and turn the console on.

Clear the Alternate MAC Address

  • Go to Settings > Network > Network Settings > Advanced Settings > Alternate MAC Address > Clear.
  • Restart the console when prompted.

If you're still running into the issue after trying those steps, have a look through EA's connection troubleshooting guide as well:

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Thanks

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