Constantly losing connection to EA Servers
I can't play FotF or MUT for more than a few minutes without being kicked out of the game for losing connection. Playing on a Series X with a hard wired connection. Backing out to the home dashboar...
Forum Discussion
@L34RY did you already try to do a power cycle? I've read that power cycling your PS might solve issues regarding the connection to EA servers.
how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<
hope that helps. good luck!
how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<
hope that helps. good luck!
I have an Xbox, not PS.... but yeah, I've hard reset, I quit out of the game from the home screen which gave me a 30 minute run to the 3rd quarter on FotF, but not long enough to complete anything. I've rebooted my router, given QoS priority to my Xbox, hard wired with CAT6e directly to the router.... it's the EA servers sh!tting the bed. Xbox Live is still connected when EA kicks me off.
did you try power cycling your device (as I've written above)? does it do any help?
Yes, I have tried the most basic of troubleshooting steps (power cycling). No, it did not help. If it had, I would not have found myself posting to a technical support forum.
EA_BlueberryCommunity Manager
I play on an Xbox One Series X myself. Can you let me know if these steps help? I threw in a connection article at the bottom if the first run of steps don't work (power cycle and MAC Address clear). I know that stuff can be frustrating and we're here to help if you want to see if anything can be done from the hardware side to make it play better.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
