Constantly losing connection to EA Servers
I can't play FotF or MUT for more than a few minutes without being kicked out of the game for losing connection. Playing on a Series X with a hard wired connection. Backing out to the home dashboar...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerI play on an Xbox One Series X myself. Can you let me know if these steps help? I threw in a connection article at the bottom if the first run of steps don't work (power cycle and MAC Address clear). I know that stuff can be frustrating and we're here to help if you want to see if anything can be done from the hardware side to make it play better.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
@EA_Blueberry I've tried all of these steps previously. (I come from a hardware/software support background.) What helps most often is going back to the home dashboard and quitting out of the game. Quick restart causes the EA server disconnection faster and more frequently. Restarting after the full close gives me 30 to 45 minutes of play before the next disconnect, provided I don't go idle long enough for the controller to DC.
I appreciate your attempt to help, however I have accepted that this game, like every new gen iteration, has its share of quirks. It's just unfortunate that many of the game modes have been rendered unplayable.
I appreciate your attempt to help, however I have accepted that this game, like every new gen iteration, has its share of quirks. It's just unfortunate that many of the game modes have been rendered unplayable.
- EA_Blueberry@L34RY Would you be able to run a UO Trace via the article I linked above and screenshot me the results? Block out the first 2 IP addresses as those are your local network.
- @EA_Blueberry Sure. I'll give it a shot tonight and get back with you.
@EA_Blueberry Sorry for the delay. My wife had to work late last night and I didn't have access to my PC. Attached are the 2 tracert results.
Did EA solve this issue? I am having the same problem. I spent so much money on my son's MUT account and now, because of this server issue, he has lost out on Zero Chill and Ghosts of Madden promo's in MUT because he gets dc from multiplayer and even solo challenges too.
Please help my son play full online games again in MUT
Still losing connection to ea servers. Can’t play one game without it randomly losing connection. I’m wired in. I’ve unplugged the router/modem etc. I’m stuck
