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wwekingman1's avatar
wwekingman1
4 years ago
Solved

controller icon is stuck in the middle when trying to select my team

Product: Madden NFL 22 Platform:Microsoft XBOX One Which console generation do you have? Microsoft Xbox One S What is your gamertag/PSN ID? HendosMoney Date/time issue occurred 08/16 What typ...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    @ak47heem 

    Our Support team will gladly be able to assist in updating your account to ensure all of your PSN IDs are functional. We want to make sure each EA account only has 1 PSN ID associated with it, otherwise you may run into some in-game issues like the controller being stuck in the middle of the screen. We know this can be a frustrating journey and our team is here to help get you set on the right path. Here is how to contact them below:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

Fearstriker85's avatar
Fearstriker85
4 years ago

i can’t play any games in online franchise or receive any franchise invites. Whenever I try to play a game in an online franchise my controller is placed in the middle of the two teams and it says “controller select” at the top right. It obviously should just put me on my team but I can’t move the controller or hit accept I can only back out of the menu. 

  • jpdavis1016's avatar
    jpdavis1016
    4 years ago

    I am having the same issue. Whenever I try to play online Franchise or any games in Face of the Franchise the game will get stuck at the controller select screen with the controller in the middle. So all I can do is go back to the menu. In Superstar KO and The Yard those modes won't even load at all just get stuck at the loading screen. Then in MUT the solo challenges won't give me rewards for completing solos or I will get an error about how the previous game is under review and to try again in 1 minute. Which I do, and it still doesn't give me credit for completing the solos. Basically the only modes in the game that are working for me are offline Franchise and Play Now. Very disappointed in this game so far as 80% I can't even play if I wanted to. I am playing on Xbox One and Xbox Series S.

  • YouKnowKc's avatar
    YouKnowKc
    4 years ago

    I think this has something to do with your linked account. Because I wasn’t experiencing this bug until I checked my backup account saw that my rewards were linked to that account too. So I traded me a powerup to my main and now this bug doesn’t let me start franchise games, play mut squads or see my rank on any leaderboards. Sometimes I combat the bug by just starting up fifa 21 and then going back into madden 22 after fifa fully loaded. But this doesn’t always work.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago
      @YouKnowKc wrote:

      I think this has something to do with your linked account. Because I wasn’t experiencing this bug until I checked my backup account saw that my rewards were linked to that account too. So I traded me a powerup to my main and now this bug doesn’t let me start franchise games, play mut squads or see my rank on any leaderboards. Sometimes I combat the bug by just starting up fifa 21 and then going back into madden 22 after fifa fully loaded. But this doesn’t always work.

      An account related issue is what it seems to be related to. At first glance I'm already seeing others with multiple Xbox or PlayStation IDs attached to a single EA account. There should only be one PSN ID and Xbox Gamertag assigned to an account.

      You are able to un-link accounts yourself, however you'll want to read the stipulations when doing so in this article below:

      https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

      Upon un-linking your secondary Gamertag/PSN ID, we've seen that it will not be fully fixed until you attach that Gamertag/PSN ID to a new EA account. In order to do this, please sign out of your account at Help.EA.com and sign back in with the PlayStation Network/Microsoft option. You'll want to use the email address you have registered to the PlayStation/Microsoft account for that secondary PSN ID.

      To check and see if you have two Gamertags/PSN ID's linked to your EA account, visit profile.ea.com and visit Connections at the bottom.

      • rickysteve40's avatar
        rickysteve40
        4 years ago
        @EA_Blueberry I’ve had multiple gamertags linked to my ea account for over 5 years now so the kids can play too on their accounts. All of the sudden that’s the cause for the whole game not working? Also EA only allows one account to be unlinked every 6 months. So it sounds like to me, EA implemented some sort of safeguard to prevent people with multiple linked Xbox and PSN names to one EA account to play the game to prevent “farming” and coin transfers so it gives them a better shot at making millions from people buying packs. So first, why would you all allow people to link several accounts in the first place? And why not change the absolutely terrible policy of only allowing one account to be unlinked every 6 months? This is so ridiculous. OVER A MONTH AFTER THE GAME HAS BEEN RELEASED AND NONE OF THE GAME MODES EVEN WORK.

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