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dbecker87d508's avatar
dbecker87d508
6 years ago
Solved

Crashing on launch

I signed up yesterday for premier to play Madden 20. Played yesterday after downloading and everything was working fine, a little choppy in the audio from time to time but all good otherwise. I go to...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @dbecker87d508 

    Gotcha. It sounds like there may be something that's blocking the application from launching, be it in the Origin client itself or elsewhere. Have you tried starting up your PC in a Clean Boot before attempting to launch Madden 20? If not, we should give that a shot to see if it helps. If there's something else running that's preventing the game from launching that should help to get around it. 

    You can find more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @dbecker87d508. 

Are you getting any error messages at all when it crashes? Would you be able to grab a DxDiag for me so I can take a look? 

You can find more info on how to find the DxDiag on the EA Help website. 

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Much appreciated! Do you currently have Madden installed on the same storage device as the Origin client itself, or is it saved elsewhere? If it's on another drive, can you try moving it over to the same drive as Origin to see if that helps at all? 

    Sometimes having Origin on a separate drive from the games in your Library can cause some issues. Let me know if that helps at all. 

    /Kent

    • dbecker87d508's avatar
      dbecker87d508
      6 years ago

      @EA_Kent i had it on the same drive and it still crashed. I moved it to a separate drive to see if it was a memory issue, still crashed. I have multiple games, including Madden 19, on the same drive Madden 20 is on and they all load perfectly. Its just Madden 20 causing problems. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @dbecker87d508 

        Gotcha. It sounds like there may be something that's blocking the application from launching, be it in the Origin client itself or elsewhere. Have you tried starting up your PC in a Clean Boot before attempting to launch Madden 20? If not, we should give that a shot to see if it helps. If there's something else running that's preventing the game from launching that should help to get around it. 

        You can find more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes. 

        /Kent

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