Same here. I put in a case for the 9/22/20 token and still no resolution. Been about a week now. I was directed here. See below. Can anyone from EA help get this corrected/made right for me and others?
( 3m 17s ) Vladimir: Hello, Jon, nice to meet you!
( 3m 30s ) Visitor: hello
( 3m 33s ) Visitor: you as well
( 5m 39s ) Vladimir: I hope you are fine. How can I help you today?
( 7m 15s ) Visitor: i did not receive the derwin set twitch drop token from 9/22/20 from the king of the hill series. i believe its been about a week since i fist put in a case about this and still not resolved
( 9m 51s ) Vladimir: Let me check about this problem,
( 9m 59s ) Visitor: ok thank you
( 10m 18s ) Vladimir: I understand it can be very frustrating.
( 10m 36s ) Visitor: yes but thank you for looking into it
( 11m 50s ) Vladimir: What game is this?
( 12m 32s ) Visitor: madden 21 on ps4
( 13m 3s ) Visitor: i need to step away for a moment. please allow me a couple minutes
( 14m 46s ) Vladimir: No, problem, I am checking the problem. Please tell me your email address and psn id.
( 16m 18s ) Visitor: im back
( 16m 29s ) Visitor: [edit: email address removed]
( 16m 37s ) Visitor: jonduffer89
( 19m 2s ) Vladimir: Thank you.
( 20m 15s ) Vladimir: I am checking your account now.
( 23m 34s ) Visitor: thank you
( 24m 8s ) Visitor: i should have a total of 4 tokens as of yesterday but only have 3
( 25m 13s ) Vladimir: Which are the other three?
( 26m 31s ) Visitor: token from 9/29 and 9/15 and the other was given at the start of this promo
( 26m 58s ) Vladimir: I understand
( 27m 11s ) Visitor: most people have 4 tokens some even 5 due to getting an additional token in error
( 28m 0s ) Vladimir: I will send you a 6 digit code on your email address for security checking.
( 29m 28s ) Visitor: let me know when sent
( 29m 46s ) Vladimir: Did you receive it?
( 30m 40s ) Visitor: checking
( 30m 57s ) Visitor: [Removed - CM]
( 33m 2s ) Vladimir: Thank you.
( 36m 37s ) Visitor: welcome
( 40m 7s ) Vladimir: I am checking now.
( 51m 0s ) Vladimir: How did you earn these tokens?
( 52m 28s ) Visitor: one was just given at the start of the promo, the others are by watching the EA king of the hill series on twitch for at least an hour
( 52m 37s ) Visitor: on tuesdays
( 53m 16s ) Visitor: i have watched every tuesday since this started but did not get the token from 9/22 for some reason
( 54m 50s ) Vladimir: On Madden 21
( 55m 13s ) Visitor: the tokens are on madden 21 yes
( 55m 27s ) Visitor: derwin king of the hill
( 55m 36s ) Visitor: crown tokens
( 56m 0s ) Vladimir: Thank you.
( 1h 1m 43s ) Vladimir: I am checking now.
( 1h 2m 7s ) Visitor: thanks
( 1h 6m 3s ) Vladimir: So you watched this on 22 September?
( 1h 7m 12s ) Visitor: yes
( 1h 8m 7s ) Vladimir: Is your Twitch attached to this account?
( 1h 8m 15s ) Visitor: yes
( 1h 8m 46s ) Visitor: i have been getting twitch drops from other EA live events just not this one on 9/22
( 1h 12m 7s ) Vladimir: I will talk to a consultant about your problem.
( 1h 12m 49s ) Visitor: ok thank you
( 1h 14m 56s ) Vladimir: I thank you for your patience ad understanding.
( 1h 15m 20s ) Visitor: np
( 1h 18m 58s ) Vladimir: I am talking with him now.
( 1h 20m 14s ) Visitor: ok thanks
( 1h 30m 11s ) Vladimir: Unfortunately, I do not see this 22 September date on the system. Are you sure it is on this account?
( 1h 31m 15s ) Visitor: there was a madden live event on 9/22 for the king of the hill series. you have to watch it for at least an hour to get the twitch crown token drop
( 1h 31m 35s ) Visitor: this series is every tuesday
( 1h 31m 51s ) Visitor: im not exactly sure what you are asking
( 1h 32m 5s ) Visitor: this is my only madden acct
( 1h 32m 50s ) Visitor: i received these tokens on other dates ive mentioned just not on 9/22. there are other players who did not either
( 1h 37m 12s ) Vladimir: As long as there is no date on our system, we can not give the content. This is the only resolution I can give you.
( 1h 37m 34s ) Visitor: what do you mean no date on your system?
( 1h 38m 10s ) Visitor: can you not check the madden live king of the hill series schedule to see that it occurred on 9/22?
( 1h 39m 1s ) Visitor: i watched that stream on twitch on 9/22 for almost 3 hours
( 1h 42m 17s ) Visitor: what dates do you see for this series then?
( 1h 45m 25s ) Visitor: this is the stream from 9/22^^
( 1h 46m 3s ) Vladimir: I see the dates from 24 to 30 September.
( 1h 46m 8s ) Visitor: this is posted on EA live channel
( 1h 46m 22s ) Visitor: 8 days ago
( 1h 46m 29s ) Visitor: which would be 9/22
( 1h 56m 36s ) Vladimir: I appreciate sharing that with me, but I have to follow some procedures. This is the only resolution I can offer to you.
( 1h 56m 36s ) Visitor: the current madden live streamer who is on right now just said he himself did not get this token from last week 9/22
( 1h 56m 54s ) Visitor: what is next in the procedures
( 1h 57m 10s ) Visitor: i just provided support for my claim
( 1h 58m 25s ) Vladimir: Please, write about this problem on our forum. This is all I can tell you. If there is no other issue regarding EA, I will have to close this chat, as there are other customers waiting.
( 2h 0m 46s ) Visitor: that is rude as i have been chatting with you for 2 hours patiently with no resolution when i have provided support for my claim and i am basically being passed off
( 2h 3m 45s ) Vladimir: I can understand your frustration, but this is all I can advise you. I wish you a great day! Thank you for contacting EA Help!
Location: Knoxville, TN, United States
