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badmutha2's avatar
badmutha2
5 years ago

DirectX error DXGI error not found

Product: Madden NFL 21 Platform:PC Which console generation do you have? What is your gamertag/PSN ID? badmutha2 Date/time issue occurred All the time What type of issue do you have? Crash/Free...
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

@badmutha2 

A few things: 

  • Your video driver installer crashed, redownload a fresh installer and perform a clean install (via the advanced install option) again.
  • Disable or remove one of your GPUs, having two installed/active can cause issues.
  • Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Thanks.

  • badmutha2's avatar
    badmutha2
    5 years ago

    Thank you  so much for responding. I'll give that a shot. And report back. 

  • badmutha2's avatar
    badmutha2
    5 years ago

    Thank you!
    It was disabling the other card that did the trick. Now it's working great. 

    Thank you again. 

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