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SGT_Thelusma's avatar
SGT_Thelusma
7 years ago
Solved

DirectX Error when starting Madden 19 PC from Origin

Madden 19 PC

AMD FX-8350

NIVIDIA GeForce GTX 1060 6GB

16 GB RAM

Windows 10 

I'm receiving an DirectX Error when attempting start Madden 19 PC from Origin. It happens 100% of the time. The screen goes black, freezes and then the error appears.

Please see attached image of the error. I

I've tried repairing game, restarting, reinstalling drivers, reinstalling DirectX SDK, and reinstalling game, same error. 

  • SGT_Thelusma's avatar
    SGT_Thelusma
    7 years ago

    Fixed it.

    All I did was roll back the drivers for my NIVIDIA GeForce GTX 1060 6GB to the last one.

    I suspected it was my graphics card/driver issue because the DirectX error started happening after I updated said drivers.

    I'm no tech guru, but it seems like a compatibility issue between DirectX and the graphics drivers. Hopefully, it's resolved with the next update.

6 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Yep i also have a Direct X error and others too. Nothing worked (reinstall of Windows, bios update..). This must be Origin or a general EA error (heard it also in FIFA19, Battlefield V).
  • SGT_Thelusma's avatar
    SGT_Thelusma
    7 years ago
    I've tested other games. Witcher 3 and Splinter Cell. It's only happening with Madden 19 PC for me.
  • Anonymous's avatar
    Anonymous
    7 years ago

    Same. Try using BlueScreenViewer or WhoCrashed. WhoCrashed gives you more detail where the crash is coming from if you have a dump file. Mine looked like this:

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    On Sun 07.10.2018 02:09:26 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\100718-5437-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1B0F30)
    Bugcheck code: 0x13A (0x11, 0xFFFF8C8F88802100, 0xFFFF8C8F9AB8FD70, 0x0)
    Error: KERNEL_MODE_HEAP_CORRUPTION
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that the kernel mode heap manager has detected corruption in a heap.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 07.10.2018 02:09:26 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xDD8BA)
    Bugcheck code: 0x13A (0x11, 0xFFFF8C8F88802100, 0xFFFF8C8F9AB8FD70, 0x0)
    Error: KERNEL_MODE_HEAP_CORRUPTION
    file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 416.16
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 416.16
    Bug check description: This indicates that the kernel mode heap manager has detected corruption in a heap.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 416.16 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation KERNEL_MODE_HEAP_CORRUPTION

  • SGT_Thelusma's avatar
    SGT_Thelusma
    7 years ago

    Fixed it.

    All I did was roll back the drivers for my NIVIDIA GeForce GTX 1060 6GB to the last one.

    I suspected it was my graphics card/driver issue because the DirectX error started happening after I updated said drivers.

    I'm no tech guru, but it seems like a compatibility issue between DirectX and the graphics drivers. Hopefully, it's resolved with the next update.

  • yount19's avatar
    yount19
    6 years ago

    I am currently having this issue and nothing has worked to alleviate it. This is the only game that has this issue as I have multiple other sports titles that have not had this issue. Just recently, there was an update to my NVidia driver and this starting happening after the update. I am not going to roll back my drivers so if there is nothing that can/will be done on your end, then I will just uninstall the game and go in a different direction for my football fix...

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