Forum Discussion

zabrinity's avatar
zabrinity
6 years ago
Solved

Disconnection issues

To whom it may concern,            Why is it when I’m trying to play a solo battle or a  season game I get disconnected when there is nothing wrong with my connection everything else is working fine...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @zabrinity 

    You're very welcome! Often, power cycling your equipment will resolve this. Please try the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

zabrinity's avatar
zabrinity
6 years ago

Hello there Aljo,

            thank you for your response. I am currently using a wired connection and I am using a ps4. 

        

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@zabrinity 

You're very welcome! Often, power cycling your equipment will resolve this. Please try the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • zabrinity's avatar
    zabrinity
    6 years ago

    Hello again,

     unfortunately it is still occurring. I will reattempt the power cycling and have since been troubleshooting. Nothing yet. I really appreciate everything. Thanks again. 

        Sincerely,

             Zabrinity

  • zabrinity's avatar
    zabrinity
    6 years ago

    Also,

        I called Comcast to have them do a modem reset as well. Thanks again friend. 

  • zabrinity's avatar
    zabrinity
    6 years ago

    Good news!, 

        I did not completely unplug everything because it is working so much better. Thank you 1000 times over. Now I hope I don’t jinx myself but about 20 games and no disconnects. 

       Many thanks 

      Sincerely,

        Loyal customer!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @zabrinity 

      Great! For future reference, unplugging your modem performs the same reset that your ISP performs. Just keep that in mind if you don't want to contact their support. Good luck and let us know if you have any more issues.

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