Disconnections and de-sync troubleshooting

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? MrZednanreh
Date/time issue occurred 10-1-19 to present
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug This disconnect had happened so many times and I’m done with it it. I have lost coins and rewards when I play seasons and weekend league. I would search for a game and it would show a error screen. And then when I load up madden again it would show as a loss. It has happened to many times. And it’s always in a crucial moment. I was 2 games into the playoffs, and I Was certain that I had a great shot of winning the super bowl but when I searched for a game it disconnected and counted as a loss. I have lost a lot of coins and rewards because of this. It has ruined my joy for the game, it’s would upset me so much that I wouldn’t play for hours
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? ??
What happens when the bug occurs? It’s shows a PlayStation error screen
What do you expect to see? Compensation if possible, because I have lost a lot of rewards because of the disconnect. I am a huge madden fan and I don’t usually spend a lot money in the game and it hurts me a lot when the work I put in goes to waste.
PS4 Crash Reporting: Please copy the text you put in the crash report here. Sorry I couldn’t find it, I exited out of the screen
What is the AMD or Nvidia Model Number of your graphics card? Base Ps4, (the one that comes in the ps4
Enter RAM memory size in GB 1TB

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I love this game but please help me out, I just want to enjoy the game without worry about losing rewards because of disconnect