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thatyounghooper's avatar
thatyounghooper
6 years ago

Disconnections and de-sync troubleshooting

I keep getting losses in weekend league when my opponent quits during the screen that shows people's top 3 players (it's not due to desync). EA_Blueberry: Edited post title from improved search re...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@thatyounghooper 

Thanks for reporting this to us and it's unfortunate to hear you were constantly experiencing that. We didn't see any significant amount of reports over the weekend regarding this, so I'm concerned you could still get de-syncs going into next week. Which platform do you play on and have you tried rebooting the network to see if that would help?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, all.

    I merged all your posts here since you were all experiencing some connectivity issues. We recommend these steps below as a great starting point, but if you don't see any improvement we can always dive into some more in-depth connection troubleshooting such as port forwarding and changes under router settings. If you're experiencing these issues on a WiFi connection, if it's possible to test the game on a wired connection that can help narrow down whether we need to troubleshoot the WiFi signal itself.

    Basic Connection Troubleshooting

    https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

    Port Forwarding

    https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

    Try rebooting your network and power cycle the console.

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    PS4:

    Power Cycle

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.

    Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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