Forum Discussion

Turtlesbu4's avatar
Turtlesbu4
7 years ago
Solved

EA Access and Madden 19

I recently got ea access and downloaded madden 19, but every time I want to play it tells me that my license cannot be confirmed I should check it in the PlayStation store (CE-43477-5)
  • likethatpsn's avatar
    likethatpsn
    6 years ago

    I am able to play madden 19 again.

    I tried to start Madden 19 and it gave the same message as usual and I clicked on the "go to playstation store" option.

    There I was able to click on download Madden 19 (which wasnt available before).

    Then it said "can not download because Madden 19 is already installed on this ps4" but after that I was able to start Madden 19 again.

    I assume they fixed the problem so thats good.

    Hope this helps for everybody having the same issue.

    Good luck.

GovernGlue's avatar
GovernGlue
7 years ago

So spoke to Ea in length about the situation, they troubleshooted the above as Ive already done numerous times.....had to confirm my identity via text for them to say they have NO RECORD of my EA Access subscription although I cleary have it......Was told the issue is with Sony as it is regarding licensing and they are responsible for apps(EA Access)......SO of I go to Sony for many hours who now want me to ring a premium number from my UK phone to a US number(NO THANKS) to speak about it !!!!!! If you put the licensing error code into Sony error codes ,its not even regonisable.....Seen many other inputs on various forums regarding this especially Madden 19 and license...just no solution anywhere....And now cant find Madden 19 in my library and find it in store it says ive already purchased ....    WTF ...........any information appreciated 

robmelater's avatar
robmelater
7 years ago
@GovernGlue exactly the same story for me. EA live chat told me try troubleshooting. i tried those, none of them worked. Then EA said, it was on Sony's end. i needed to contact Sony. still trying to get a response from Sony. no solution as yet. back to playing M18.
  • Loksoppan's avatar
    Loksoppan
    7 years ago

    i have the exact same problem tried the license restore but no good.

  • GovernGlue's avatar
    GovernGlue
    7 years ago
    @robmelater might do M18 self actually..thanks...I seen the M20 issues too

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,110 PostsLatest Activity: 2 minutes ago