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kaNyji's avatar
kaNyji
5 years ago

EA HELP CASE Status : player unavailable

Product: Madden NFL 21 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? Date/time issue occurred today What type of issue do you hav...
Neo_Novalis's avatar
Neo_Novalis
Hero+
5 years ago
@kaNyji It is a shot in the dark, but my first guess would be that you did not mention your correct PSN-ID / gamertag, so they cannot link your case report to your account. maybe you could try updating this information?

hope that helps. good luck!

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