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dontdi3's avatar
7 years ago
Solved

Ea log in email change

I am trying to play my 10 hr trial in madden before it launches. When I open the game it says I have an account with ea and I have to provide a password. I cannot access the email that the account was made with. I am trying to switch my email address to an email that I can access but I can’t because it sends the recovery email to the address that I can’t access. Please help so I can play my 10 hrs before launch

  • EA_Barry's avatar
    EA_Barry
    7 years ago

    @godshelpii @dontdi3 @kingstrict 

    Don’t have access to the one you used to create your account? You can swap emails from one account to another.

    If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

    You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

    1. Find the Secondary Email section of your EA Account Security tab.
    2. Click Add Secondary Email.
    3. Enter an email address different from the one registered to your EA Account.
    4. Log in to that email address and find the security code email sent from us.
    5. Enter your security code in the EA Account settings verification window.

    Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

    Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

    Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

    https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

6 Replies

  • I am having this too I have never seen the email asking for the verification it is a . .Org email?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @godshelpii @dontdi3 @kingstrict 

    Don’t have access to the one you used to create your account? You can swap emails from one account to another.

    If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

    You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

    1. Find the Secondary Email section of your EA Account Security tab.
    2. Click Add Secondary Email.
    3. Enter an email address different from the one registered to your EA Account.
    4. Log in to that email address and find the security code email sent from us.
    5. Enter your security code in the EA Account settings verification window.

    Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

    Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

    Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

    https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

  • the login verification shows a email that isnt mine and I cant change it. it pops up for every ea game I have. and I cant use the app either. please fix ea. I have 4 of your games and I cant play online

  • checo402's avatar
    checo402
    5 years ago
    @godshelpii I got the same problem. When I play fifa21 the game takes me directly to a verification login page and wants me to verify lc*****@zeroe.ml
    I have never used or seen such an email lol
    I’ve contacted EA and they had me go through a account recovery and I answered the questions they gave me to verify that the account is mine and somehow all the answers I gave did not add up. Why can they just give me the account email and password? Clearly it’s mine because it’s linked to my Xbox one account. I also know they have the password in front of their noses but they say they are not allowed to give me MY INFORMATION. It’s very frustrating to deal with. Idk what to do anymore.
  • My EA account has been linked to a new email which i have no access to and whenever I try to link it back to the one with all my saved data on it, such as my ultimate team, it tells me I have to wait 6 months. Anyway i can receive help?

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