EA Server Unavailable trying to log into Franchise
Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID?
Date/time issue occurred 5/30/19 7:30 pm est
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug Product: Madden NFL 19 Platform:Microsoft XBOX One Which console generation do you have? XBOX One What is your gamertag/PSN ID? AKARutherford Date/time issue occurred 5/30/19 7:30 pm est What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Cloud Summarize your bug Getting an Error message that the EA Servers are not available at this time when trying to connect to my franchise. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try and connect to a connected franchise What happens when the bug occurs? Get the above described error message. What do you expect to see? My franchise mode working correctly. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Product: Madden NFL 19 Platform:Microsoft XBOX One Which console generation do you have? XBOX One What is your gamertag/PSN ID? AKARutherford Date/time issue occurred 5/30/19 7:30 pm est What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Cloud Summarize your bug Getting an Error message that the EA Servers are not available at this time when trying to connect to my franchise. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try and connect to a connected franchise What happens when the bug occurs? Get the above described error message. What do you expect to see? My franchise mode working correctly. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB
What happens when the bug occurs? Product: Madden NFL 19 Platform:Microsoft XBOX One Which console generation do you have? XBOX One What is your gamertag/PSN ID? AKARutherford Date/time issue occurred 5/30/19 7:30 pm est What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Cloud Summarize your bug Getting an Error message that the EA Servers are not available at this time when trying to connect to my franchise. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try and connect to a connected franchise What happens when the bug occurs? Get the above described error message. What do you expect to see? My franchise mode working correctly. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB
What do you expect to see? Product: Madden NFL 19 Platform:Microsoft XBOX One Which console generation do you have? XBOX One What is your gamertag/PSN ID? AKARutherford Date/time issue occurred 5/30/19 7:30 pm est What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Cloud Summarize your bug Getting an Error message that the EA Servers are not available at this time when trying to connect to my franchise. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try and connect to a connected franchise What happens when the bug occurs? Get the above described error message. What do you expect to see? My franchise mode working correctly. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? AKARutherford
Date/time issue occurred 5/30/19 7:30 pm est
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug Getting an Error message that the EA Servers are not available at this time when trying to connect to my franchise.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try and connect to a connected franchise
What happens when the bug occurs? Get the above described error message.
What do you expect to see? My franchise mode working correctly.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Madden fans,
The team implemented a fix yesterday which should have fixed this. If you continue to experience this same error please continue on this post. If it's a new connectivity error please create a new post so we can track them separately. Thank you so much for hanging in there with us on this and we sincerely apologize for any negative impact it may have had on your league's franchise.
