Try setting your lineup to the best overall. If that doesn't work, try setting the visuals for your players and coaches to default. Let me know how it goes. Thanks!
Community ManagerWhen are you getting this error?
Something else to try is clearing the alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Did that help?
Community ManagerWhen are you getting this error?
Community ManagerTry setting your lineup to the best overall. If that doesn't work, try setting the visuals for your players and coaches to default. Let me know how it goes. Thanks!
Community ManagerGreat! If you have any other issues, please let us know. Good luck and have fun!
I got the same problem, on ps4.
Community ManagerDid you try what has been suggested in this thread?
I’m getting this error when entering ultimate team. My internet works fine. Tried it on my regular internet and a hotspot. Still gives me Error Our servers cannot process your request. Please try again later. I’ve powered down my router and console and also cleared my alternate MAC address. Nothing
Community ManagerDid you unplug your console, modem and router or just turn them off and on again? If you just turned them on and off again, try unplugging everything for 2 minutes, then plug in your modem and router. Let them come back online and plug in your console, start it up and try again.
Nope. Tried that again. Didn’t work. Even did a system reset on my Xbox one. Didn’t work.
I read about people’s accounts being banned accidentally. Is that what’s happening? I can’t even load in to ultimate team. It let me earlier today,, but was incredibly slow and would boot me out with the same message while switching screens(binder,auction house etc.)
Community ManagerDid you try setting your lineup to the best overall?
Edit: Just noticed your other post. I checked your account and it's not banned.
I can’t get on ultimate team to set my lineup
It let me on long enough to set my lineup to best overall. Then kicked me out when backing out of that screen
So????
I’ve spent thousands of dollars buying packs to play this game. Not being able to play is extremely frustrating and not fair. I’m losing out on rewards and chances to play and improve my ranking because of this
Hello?
Are you there?
Community ManagerI'm sorry for the late response. I was off the last few days. Possibly, alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
