Forum Discussion

jzachary84446's avatar
6 years ago
Solved

EA servers disconnecting

Hello,

These last two weeks I have been getting disconnected from the EA server during solo battles causing me to loose the game with a DNF. Today I got disconnected after I exited the game and was waiting for the home screen to be loaded. This is getting out of hand because I loose two- three games every week because of this. I would like to have the game reset or a rewards packs. There is no reason to play madden if you cant do solo battles 

  • Hi there, @jzachary84446.

    I'm sorry to hear about the trouble you're having. Let's see if we can get these disconnects to be less frequent. First, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. 

    Also, do you play on a wired or wireless connection? Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @jzachary84446.

    I'm sorry to hear about the trouble you're having. Let's see if we can get these disconnects to be less frequent. First, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. 

    Also, do you play on a wired or wireless connection? Thanks!