Forum Discussion
I have a hard copy of the game but I'm having a similar issue. I just opened my ports and now I have an open NAT type but I'm still not able to connect.
Please be sure your EA and console accounts are linked, the steps required can be found here: https://help.ea.com/article/linking-your-gamertag-psn-id-or-ea-classic-screen-name
You may be having trouble importing your XBox Live Gamertag or Playstation Network info if it is linked to an account other than your main EA account.
To recover or make changes to your XBox Live Gamertag or PSN ID, be sure to contact an EA Game Advisor : http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact us please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281