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JasonK360's avatar
JasonK360
4 years ago

Error--Our Servers Cannot Process Your Request at this Time

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? JasonK 36O Date/time issue occurred Aug 17th onward What...
Neo_Novalis's avatar
Neo_Novalis
Hero+
4 years ago
@JasonK360 ☹️ did you do a full power cycle (incl. the router/modem) when cycling your device? a full power cycle often solved similar issues regarding the connection to EA servers for many players. but frankly it is just a shot in the dark trying to help.

how to do it: >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

hope that helps. good luck!
  • JasonK360's avatar
    JasonK360
    4 years ago

    Yes, I did that.  Thank you.

    Also, my son was able to play the game on the exact same Xbox, so it's not a connection/port/Microsoft issue.  It is entirely on EA's end with my account.

    • Neo_Novalis's avatar
      Neo_Novalis
      Hero+
      4 years ago
      @JasonK360 do you see offline Franchise mode in the main menu? did you ever face a ban on your account?
      • JasonK360's avatar
        JasonK360
        4 years ago

        Yes, I do see Franchise mode on the main menu  Not sure if it's offline mode or not since I've never played Franchise.

        And, I haven't been banned.  I did have a ban on my account last year, Madden 21, I think unfairly.

        Also, I'm able to play the disc version on my old Xbox One.  I just can't play the Digital Dual Entitlement version I have downloaded on the Xbox Series X.

        Thank you again very much for your help!!  You've been the best support I've received thus far!

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