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JasonK360's avatar
JasonK360
4 years ago

Error--Our Servers Cannot Process Your Request at this Time

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? JasonK 36O Date/time issue occurred Aug 17th onward What...
Neo_Novalis's avatar
Neo_Novalis
Hero+
4 years ago
@JasonK360 ☹️ did you do a full power cycle (incl. the router/modem) when cycling your device? a full power cycle often solved similar issues regarding the connection to EA servers for many players. but frankly it is just a shot in the dark trying to help.

how to do it: >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

hope that helps. good luck!
JasonK360's avatar
JasonK360
4 years ago

Yes, I did that.  Thank you.

Also, my son was able to play the game on the exact same Xbox, so it's not a connection/port/Microsoft issue.  It is entirely on EA's end with my account.

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    4 years ago
    @JasonK360 do you see offline Franchise mode in the main menu? did you ever face a ban on your account?
    • JasonK360's avatar
      JasonK360
      4 years ago

      Yes, I do see Franchise mode on the main menu  Not sure if it's offline mode or not since I've never played Franchise.

      And, I haven't been banned.  I did have a ban on my account last year, Madden 21, I think unfairly.

      Also, I'm able to play the disc version on my old Xbox One.  I just can't play the Digital Dual Entitlement version I have downloaded on the Xbox Series X.

      Thank you again very much for your help!!  You've been the best support I've received thus far!

      • Neo_Novalis's avatar
        Neo_Novalis
        Hero+
        4 years ago
        @JasonK360 welcome! 🙂 thank you for your nice words! I hope we will find a solution for you!

        given what you wrote so far, I'd guess your issue might be an aftermatch of your ban last year. I've read quite a lot of reports where a ban has been lifted (or it expired) and players still faced some symptoms similar to be banned. I'm not sure how this issue can be solved but I'd contact EA Help and discuss this issue with them. They should see this information in your account, but I'm not sure whether they have the tools to remove any remaining ban fragments that might be still there.

        By the way: what I've heard is that the most fruitful way to contact EA Help is using twitter. The EA Help twitter team seems to be better trained.

        Finally, I'd like to add that my assessment/suggestion is based on what I've read in this forum over the last months (and what I've heard from the community managers). So, it's just my guess...

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