Forum Discussion

JasonK360's avatar
JasonK360
4 years ago

Error--Our Servers Cannot Process Your Request at this Time

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? JasonK 36O Date/time issue occurred Aug 17th onward What...
JasonK360's avatar
JasonK360
4 years ago

Yes, I did that.  Thank you.

Also, my son was able to play the game on the exact same Xbox, so it's not a connection/port/Microsoft issue.  It is entirely on EA's end with my account.

Neo_Novalis's avatar
Neo_Novalis
Hero+
4 years ago
@JasonK360 do you see offline Franchise mode in the main menu? did you ever face a ban on your account?
  • JasonK360's avatar
    JasonK360
    4 years ago

    Yes, I do see Franchise mode on the main menu  Not sure if it's offline mode or not since I've never played Franchise.

    And, I haven't been banned.  I did have a ban on my account last year, Madden 21, I think unfairly.

    Also, I'm able to play the disc version on my old Xbox One.  I just can't play the Digital Dual Entitlement version I have downloaded on the Xbox Series X.

    Thank you again very much for your help!!  You've been the best support I've received thus far!

    • Neo_Novalis's avatar
      Neo_Novalis
      Hero+
      4 years ago
      @JasonK360 welcome! 🙂 thank you for your nice words! I hope we will find a solution for you!

      given what you wrote so far, I'd guess your issue might be an aftermatch of your ban last year. I've read quite a lot of reports where a ban has been lifted (or it expired) and players still faced some symptoms similar to be banned. I'm not sure how this issue can be solved but I'd contact EA Help and discuss this issue with them. They should see this information in your account, but I'm not sure whether they have the tools to remove any remaining ban fragments that might be still there.

      By the way: what I've heard is that the most fruitful way to contact EA Help is using twitter. The EA Help twitter team seems to be better trained.

      Finally, I'd like to add that my assessment/suggestion is based on what I've read in this forum over the last months (and what I've heard from the community managers). So, it's just my guess...
    • XxTKERSHAWxX's avatar
      XxTKERSHAWxX
      4 years ago

      This worked for me, deleting all friends off my list and closing app and then restarting console, everything was fine after that..

Recent Discussions