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BTexasCowboy196's avatar
BTexasCowboy196
6 years ago
Solved

Error code and Madden Points

Hello, whenever I try to play any sort of MUT game, I get the error code that says “our servers cannot process your request”. I’ve uninstalled and reinstalled, cleared reserve space, removed and adde...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago
    @Dueboy99 wrote:

    I tried restarting my xbox after it was fixed and I still haven’t received them.

    @Dueboy99 

    We'll make sure you get them! Please look at my response here for instructions on how to get them to show up on your console, verify the transaction went through, and how to contact our Live-Support team so they can pull up your account to grant them. We're sorry to hear they didn't show up and will make sure they don't go missing. 👍

PNWBump's avatar
PNWBump
6 years ago

Same with me, Xbox user, can't purchase Madden points at all. Any help?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago
@PNWBump wrote:

Same with me, Xbox user, can't purchase Madden points at all. Any help?

Hey all!

It looks like Xbox is having some purchase and content usage issues right now. Please keep an eye on this page to see when it clears up. After the status is cleared, restart your console which should help push the transaction through to your EA account. If you recently made a purchase and they didn't show up, it may be due to this status and you'll want to verify the purchase actually went through on your Microsoft account before filing a missing points claim. 

Xbox Live Status

https://support.xbox.com/en-US/xbox-live-status

  • Dueboy99's avatar
    Dueboy99
    6 years ago

    I tried restarting my xbox after it was fixed and I still haven’t received them.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago
      @Dueboy99 wrote:

      I tried restarting my xbox after it was fixed and I still haven’t received them.

      @Dueboy99 

      We'll make sure you get them! Please look at my response here for instructions on how to get them to show up on your console, verify the transaction went through, and how to contact our Live-Support team so they can pull up your account to grant them. We're sorry to hear they didn't show up and will make sure they don't go missing. 👍

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