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Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Thank you for the recent examples we've passed them along. If we may ask for one more valuable piece of information, the team would like to see how you're experiencing this error when you're navigating the game. Can you capture a 2-5 minute clip of you navigating around the game modes for Madden, upload it to a site like YouTube, and provide the link here? 

KiwiRayLewis's avatar
KiwiRayLewis
4 years ago
@EA_Blueberry https://youtu.be/PGQa9eXA42g

I had a longer clip, but could only share 59 seconds of it at the tail end.
When connecting to Franchise on cloud, it disconnects me from my account entirely (as shown by clip). Then brings up the error message stated here whenever navigating main menu.

Also kicks back to main menu when attempting to edit avatar.

I can technically play MUT, but brings up the error again after every game. Same with any other mode. Error message comes up after every game or every menu navigated.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @KiwiRayLewis

    That was perfect, thank you for sharing it. Passed it along and hope to see updates around this soon.

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