Forum Discussion

Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

  • Gamertag/PSN ID/Origin ID
  • Platform you play on (PS5/PS4/Xbox Series X, PC)
  • Which game mode are you getting this error in
  • Have you tried power cycling your console and local network (Yes/No)
  • When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
lilbeeze1's avatar
lilbeeze1
4 years ago

Stayydwn_b

ps4

Face of franchise and trying to edit my madden profile 

yes I powered cycled it 

since I bought the game 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thank you for updating us I passed along the info to the team to be aware of. 

    • ninjastar1011's avatar
      ninjastar1011
      4 years ago

      I am still Having this error since AUGUST, at launch for months now can someone please fix it. Or can I atleast have my money back since I can’t even play the game????

    • KiwiRayLewis's avatar
      KiwiRayLewis
      4 years ago
      @EA_Blueberry Another week down... Still nothing?!
      It's been 4 months now.

      I can't work out a) how EA is still allowed to sell this game with a known issue like this and so many people affected by it, with no recompense or accountability

      Or b) how little care or response to this issue there has been.

      I've answered all the things you've asked me to. Jumped through all the hoops, captured game footage as requested.
      The only answer I've ever gotten is "we're looking into it"

      Answers please.
    • bobbers2's avatar
      bobbers2
      4 years ago

      @EA_Blueberry any idea when the rest of us will see a fix I would really like to get credit for all the stuff we need the account for. my info is

      Death_wlkr

      Ps4

      Everytime I log in

      English

      Everytime

Recent Discussions