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Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

  • Gamertag/PSN ID/Origin ID
  • Platform you play on (PS5/PS4/Xbox Series X, PC)
  • Which game mode are you getting this error in
  • Have you tried power cycling your console and local network (Yes/No)
  • When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
noahc1081's avatar
noahc1081
4 years ago

1. insulin-junki

2. PS4

3. Madden 22

4. yes

5. Since I bought

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, everyone.

    We need some additional piece of info to help narrow down the cause. Please respond with the following:

    • Gamertag/PSN ID/Origin ID
    • Platform
    • Date and time when you last received the error (please include timezone)
    • Language you play in
    • What part of the game do you receive the error
    • xxJoJo62xx's avatar
      xxJoJo62xx
      4 years ago

      1. xxAmpedxJoJo62xx

      2. PS4

      3. 11/23/21 1:30 pm (EST)

      4. English

      5. After every loading screen an error message pops up and when editing my avatar 

    • pchiguluri's avatar
      pchiguluri
      4 years ago

      1. ViciousWolf

      2. Xbox series S

      3. 11/23/21 5:30 pm (CST) (having this error for 4 hrs now)

      4. English

      5. After starting the game and i hit ‘press any button’. I am at home screen now and it says ‘ <view button> madden profile’ on the side. I hit <view button> and i get same error

      I finally bought this game today and i was all excited to play but here we go. 

      • pchiguluri's avatar
        pchiguluri
        4 years ago

        Seriously man. So many users experiencing the same issue for months and EA can’t do * about it? Wtf? 

        this sucks man. I bought game for nothing. 

        where are the moderators?

    • MoneyMarquel's avatar
      MoneyMarquel
      4 years ago

      PSN :MoneyMarquel23 

      PS5

      10:36 pm CST

      English 

      Superstar KO and Ultimate Team 

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