Escalated customer service issues taking over a weel

Hey @ChairmanMeovv 

I merged your posts together. In the future please try to avoid creating duplicate posts about the same issue. If you haven't received a response within 2 weeks I want to let you know that could be normal when a case is escalated to another tier or directly to the Madden studio. You should receive an email with updates surrounding this. In the event you want to reach out for an update on the case, simply visit Help.EA.com and click on Contact Us at the top. Select the case and hit "Resume" to add notes to it so the EA Advisor can reach back out to you with an answer. If it's unable to be resumed due to being in a "resolved" state, please open up a new case and reference the other case number within the case notes so they can take a look at it. 

For some specific objectives in game it might take a little bit longer to verify which is why it could be taking longer than what other requests can take. We'll definitely make sure you get an answer and understand your concerns around this.