Forum Discussion
EA_Kent
Community Manager
5 years agoHi @computers22,
Can we try running through some troubleshooting steps to see if we can help get this issue fixed?
I'd recommend starting off with the basic connectivity steps over at the EA Help website when you can. Those can tackle most of the common issues we see, so it may do the trick in this case as well. If you're still having some trouble after that check out the PlayStation-specific steps as well. Let me know how that goes when you've got the chance. Thanks!
/Kent
5 years ago
@EA_Kent i have done that it dosent work
- EA_Kent5 years ago
Community Manager
Thanks for giving it a shot.
Do you have Madden NFL 21 installed on an external storage drive, or is it installed on the drive that was included in your console?
/Kent
- 5 years ago@EA_Kent I need help also
- EA_Kent5 years ago
Community Manager
Hey @lbfr603flmz3,
Are you running into this same exact error? Which platform are you playing on?
/Kent