Failed to start game Madden 21
Hi i can play Franchsie online but i can’t do any head to head games for MUT or online head to head. it keeps saying Failed to start game. but it search’s for 30 seconds then the message pops up. I d...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey all,
Thanks for following up on this.
If you're still running into this same error can we try setting a different DNS on your console to see if that makes any difference at all? I've seen similar situations in the past, and using a different DNS can sometimes help.
If you're on PS4 you can change the DNS using the following steps:
1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.
4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
If you play on Xbox follow the steps below to update your DNS:
1. Open up your Xbox Settings, then go to Network.
2. Select Advanced Settings, choose DNS Settings, then select Manual.
3. Enter 8.8.8.8 as the primary DNS, then enter 8.8.4.4 as the secondary DNS. If there's a different DNS you prefer using instead that should also be fine.
Let me know if you're still running into this same error message after that. Thanks again.
/Kent
I’m still getting that failed to load I can’t play MUT season or WL and I tried the instructions.
It used to work until this update happened...ps4 ....external hard drive for me.
I can play squads and solos and challenges just not mut head to head seasons or WL
- EA_Kent
Hmm, it's definitely weird that it's only affecting certain game modes. Do you have access to a PC on the same network your PS4 is using? If so, could you try running a UO Trace when you've got the chance? That is a test that will give us a look at the connection between your home network and the servers, so if there's something happening in between we might be able to spot it.
You can find more information on how to run the test over at the EA Help website. Once you have the results please send them to me in a direct message. Thanks!
/Kent
