Failed to start game Madden 21

Hey all,

Thanks for following up on this. 

If you're still running into this same error can we try setting a different DNS on your console to see if that makes any difference at all? I've seen similar situations in the past, and using a different DNS can sometimes help. 

If you're on PS4 you can change the DNS using the following steps: 

1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.

2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well. 

4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

If you play on Xbox follow the steps below to update your DNS:

1. Open up your Xbox Settings, then go to Network. 

2. Select Advanced Settings, choose DNS Settings, then select Manual. 

3. Enter 8.8.8.8 as the primary DNS, then enter 8.8.4.4 as the secondary DNS. If there's a different DNS you prefer using instead that should also be fine. 

Let me know if you're still running into this same error message after that. Thanks again. 

/Kent