Failed to start game Madden 21
Hi i can play Franchsie online but i can’t do any head to head games for MUT or online head to head. it keeps saying Failed to start game. but it search’s for 30 seconds then the message pops up. I d...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey all,
Thanks for following up on this.
If you're still running into this same error can we try setting a different DNS on your console to see if that makes any difference at all? I've seen similar situations in the past, and using a different DNS can sometimes help.
If you're on PS4 you can change the DNS using the following steps:
1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.
4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
If you play on Xbox follow the steps below to update your DNS:
1. Open up your Xbox Settings, then go to Network.
2. Select Advanced Settings, choose DNS Settings, then select Manual.
3. Enter 8.8.8.8 as the primary DNS, then enter 8.8.4.4 as the secondary DNS. If there's a different DNS you prefer using instead that should also be fine.
Let me know if you're still running into this same error message after that. Thanks again.
/Kent
@EA_Kent This worked for maybe two games and it went right back to what it was doing before. This is crazy I can’t even play a game on here it’s ridiculous
I am having the same issue on Xbox Series X. It must have been a recent update since it was working a few weeks ago but now I can't get into a H2H game in any mode. I have tried all the connectivity steps and I have deleted and reinstalled the game. I need help here.
- EA_Blueberry
Community Admin
I have an X as well. Try all these steps and let me know if it works.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
- @EA_Blueberry Did all of that. Same error.
