False permanent ban from Madden 21 MUT and auction house

I’ve been falsely accused of breaking the user agreement rules of madden ultimate team and it’s auction house. I’ve emailed and received nothing back. This shouldn’t take long at all to get my account back up. Is there anyone that can help me

[EDIT: caps in title removed]

EA_Barry
5 years ago
@AceXi25

If you have followed the procedure outlined below then we need you to wait for our response, thanks.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

67 Replies

EA_Barry
Community Manager
5 years ago
@AceXi25

If you have followed the procedure outlined below then we need you to wait for our response, thanks.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Riven02
5 years ago
They already have your money. So, the only answer you are gonna get is to sit and wait. The wait is atleast a week as I have been waiting that long. The EA people on this site either have no power to do anything or just dont care at all....not sure which one.
Cryptopowell90
Rising Rookie
5 years ago
Unreal. I've been waiting since Monday as well. Has anybody actually been let back in?
Jimmyy2623
5 years ago
@Cryptopowell90 No one as far as I know. Still waiting it’s been longer then a week for my case now.
chaser0517
5 years ago
I put a claim in last Friday and have heard absolutely nothing
chaser0517
5 years ago
Only interaction I’ve had from anyone at EA is EA help on Twitter. But they can’t do anything for you. It has to be the “Terms and Services” team, which I don’t even believe exists
dvgreen88
5 years ago
I did this and have yet to receive a response.... !!!!
Riven02
5 years ago
Vote for the banned issue here
https://www.ea.com/games/madden-nfl/madden-nfl-21/madden-user-voice?utm_campaign=mad21_hd_ww_ic_soco_yt_m21maddenvoicelandingpagecct&utm_source=youtube&utm_medium=social&cid=64990&ts=1600998400830
skatrion101
5 years ago
Logged on last night September 25th to play some ultimate and Check out the new promos.
Find out I’m permanently banned for cheating and coin distribution. Wtf....
I’ve been an avid madden player since 08 and this is how we get treated.
I’m really hoping this is some glitch and ea will fix these issues.
All the hard work and grinding in solos and online is just gone in a flash.
Seriously need to resolve these issues
divel8765
5 years ago
I have been locked out since Thursday but I logged in today and my ultimate team is working!