Forum Discussion
EA_Barry
Community Manager
7 years agoThanks for posting. This is one of the reasons we often advise a clean boot as factory installed apps can cause this kind of issue.
It is possible for those to slip past a clean boot so manually disabling or uninstalling those may be required.
Reposting the critical part of your post so a solution can be marked:
"The ASUS gamefirst tool seemed to be causing the problems. After turning it off the game has launched every time."
Thanks again.