Formation Subs in Connected Franchise Broken

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? BigE8210
Date/time issue occurred 8/28/20 3:00 pm
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Efran
Summarize your bug Cannot use formation subs at all
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start offline franchise try to use formation subs
What happens when the bug occurs? Cannot click or move to player to sub
What do you expect to see? To be able to navigate players and sub players in or out accordingly
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? BigE8210
Date/time issue occurred 8/28/20 3:00pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Offline franchise
Summarize your bug Every time I go into “formation Subs” and try to select a player to sub into a position, the game either freezes or will not allow me to select the player I want to sub out. I’ve backed out and turned the game off and back on and it still does it. Basically formation subs does not work at all! Please fix as soon as possible....
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start and offline franchise and go to formation subs and see if it will allow you to select a player at any position to sub out for another.
What happens when the bug occurs? Will not allow you to sub a player out, either freezes or will not allow you to select the player to begin with
What do you expect to see? I expect to be able to use formation subs, I mean it’s a pivotal part of the franchise experience to be able to put specific players in specific positions. It’s critical to the whole strategy of the game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Every time I go into “formation Subs” and try to select a player to sub into a position, the game either freezes or will not allow me to select the player I want to sub out. I’ve backed out and turned the game off and back on and it still does it. Basically formation subs does not work at all! Please fix as soon as possible....