@EA_Blueberry wrote:
@kyostikallio
Can you reply back to us with the required info to help out the team in fixing this for you?
Reply back with the following:
- Gamertag/PSN ID/Origin ID
- Platform you play on (Series X/S, PS5, PS4, Stadia, PC/Steam)
- What type of league is it? (CFM, Face of the Franchise, Offline Franchise)
- If CFM, how many people are in your league?
- If CFM, what is your league name?
- If CFM, what is the Gamertag/PSN ID/Origin ID of your commissioner?
- What week are you stuck on?
- Did the game freeze when the game was calculating results prior to the freeze or did it freeze when you attempted to advance the week
- What day and time did you attempt to advance the league? (To the best of your knowledge)
- Were you able to advance the league through the companion app?
@DexterTwerp
We've seen some reports of this lately and if you are able to drop the information we're requesting above in a reply it can help out the Franchise team pinpoint the root cause.
We've seen this error naturally clear itself up after X amount of time has passed. Some players have seen it work after a day or sometimes a week. The commissioner might want to check to see if any human controlled teams have tasks. If they are able to advance through the companion app I've seen that as a viable workaround in the past, although it might not be available for all leagues.
