Franchise mode freezes when upgrading players

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? lmdc1988
Date/time issue occurred 04/09/2019 - 05/09/2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug When trying to upgrade Patrick Mahomes to his final tier using his Superstar Card, as I select the card it says our servers can’t deal with this request then it boots me to the Game Title Menu
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to upgrade Patrick Mahomes to the final stage
What happens when the bug occurs? Error message and kicks me back to title screen
What do you expect to see? I expect him to upgrade
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Video of the error im experiencing