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tmcb2020's avatar
tmcb2020
5 years ago

Franchise offline - unable to enter owner name when choosing owner mode.

Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Throaty_fountain Date/time issue occurred Ongoing What type ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @tmcb2020, 

Have you tried using a different first and last name to see if that helps at all? I've seen some cases where the game is rejecting the name due to some sort of filter. Let me know if that makes any difference at all for you. 

/Kent

  • tmcb2020's avatar
    tmcb2020
    5 years ago
    @EA_Kent Thank you for the suggestion. I just tried using different names and the issue continues.
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @tmcb2020 

      Hmm, thanks for giving that a shot for me. There might be an issue with the save data for the game that's causing this to happen. If you're comfortable with it can we try deleting the save data to see if that helps? You wouldn't lose your progress in online game modes like MUT, but local save data like Franchise would be deleted. If you'd like to give it a try follow the steps below: 

      Go back to your Xbox dashboard, and highlight Madden NFL 21. Hit the Menu button on your controller then go to Manage game & add-ons. Scroll down to saved data and choose the Madden NFL 21 data for your Gamertag. Select the Delete Everywhere option. This will delete the save from your local storage as well as Xbox cloud storage.  

      Let me know if you're still running into this same issue after that. Thanks!

      /Kent

      • dubbelfel's avatar
        dubbelfel
        5 years ago

        @EA_Kent 

         

        I tried this and it worked, thank you! But will I have to use the same name for my character all the time from now on for it to work? 
        For me it chrashed when I tried to save my characters name in franschise offline mode and it didn't matter if it was player, coach or owner. I forgot what name I used the first time so I couldn't try that. 

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