Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? Snooze1523
Date/time issue occurred 12/2/20. 4:30pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Offline
Summarize your bug Cannot create an owner in offline franchise mode. Enter the owner name and the screen flashes and goes back to the enter name screen with all the information deleted.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create a franchise with custom owner and edit name
What happens when the bug occurs? The game deletes a custom owner name.
What do you expect to see? The name entered to be there.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Cannot create a custom owner in offline franchise mode. I enter the custom name and the game goes back to the enter name screen with all information deleted. Tried uninstalling the game and deleting my saved data. Does not fix the issue.
Community ManagerHey @mooch12,
Thanks for the info!
We were seeing some issues recently with names not being accepted on Xbox, but it looks like that particular issue should be resolved. Are you still running into the same issue when you're trying to name your owner?
/Kent
Yes. It’s odd as after I deleted the game and reloaded, the servers worked and I was able to enter my name as the owner. Shortly thereafter, the servers stopped working for me and as
i started a new franchise, I again am not able to enter my name. You type in your first name and as you exit to enter the last, the screen flashes and reverts back. It sure is these are related.
Hello Kent. I am having this issue on my PS4. It wasn’t saving the name. It did save an owner’s name once. I noticed I had a team setting wrong so I deleted the franchise to change the setting. When I went to add an owner’s name I had that issue again.
Thank you,
Greg
Community ManagerThanks for the info! Would you mind posting this to the thread I linked above so EA_Blueberry can take a look? Last I heard he was still passing along information on this as reports were coming in.
/Kent
