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dripdasani808's avatar
dripdasani808
4 years ago

Freezes and sends me to PS Home Screen

Product: Madden NFL 21
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Dripdasani808
Date/time issue occurred 08/21/21
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Every time I load the game it freezes and sends me back to the main menu
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure I think it only happens to me
What happens when the bug occurs? I start the game and it freezes and sends me back to the PlayStation home screen end tells me to report a error
What do you expect to see? I expect to see the game loading and working properly
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 21
Platform:PlayStation 5 Digital Edition
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Dripdasani808
Date/time issue occurred 08/21/21
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug I can’t even play the game because it freezes and sends me to the ps menu to report an error
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I actually don’t know wether it’s just me that’s having this problem
What happens when the bug occurs? The game freezes and sends me back to the ps Home Screen to report an error
What do you expect to see? The game to load up so I can just play it because I can’t play it at all
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

8 Replies

  • dripdasani808's avatar
    dripdasani808
    4 years ago

    It jus says an error has occurred in the following application for the PlayStation menu

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @dripdasani808 for issues such as this Sony recommends the following troubleshooting step:

    Restart your console:

    • Turn off your console and then turn it back on.

    Make sure your game software is up to date:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.

    Make sure your PS4's system software has the most recent update:

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation 4.

    Clear your PS4's cache:

    The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

    1. Press and hold the PlayStation button on your controller. 
    2. Select "Turn Off PS4". 
    3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
    4. Restart the PlayStation 4. 

     Uninstall/reinstall your game: 

    • So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error. 
      • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
      • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

    Reinstall the original hard drive:

    • This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console. 


    If none of these steps have helped, you should reach out to PlayStation Support.

    Darko

  • dripdasani808's avatar
    dripdasani808
    4 years ago

    Thank you but I’ve done all of that I am on ps5 I’m hoping that the title update this month will jus allow me to play the game I rebuilt my data base and uninstalled it 6 times and reinstalled it 

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