Community Admin
@zzzjoeb wrote:
@EA_Blueberry It doesnt seem like a settings bug console causing bug. It seems like a game code bug. Something is causing the game to crash consistently at the same time for everyone. So tell them it's a code issue not any of this other stuff. Nothing is fixing it. It's a waste of time doing all of this. Just have then pull up the code and figure it out please.
We already sent this up to the team earlier in the week for review and it's being investigated. Our Live-Support teams do not try to deflect the console as the cause of the error, unless Sony and Microsoft have confirmed something from their end that we'll let customers know they are aware of it. It's important to troubleshoot through various procedures like reinstalling (remove corrupted files), power cycle consoles, and other steps to rule out those factors because it's not always an issue that could be affecting every player.
Our goal is to make sure the team is aware of it and try to find you a workaround fix in the meantime while it's being investigated, so you can immediately jump into the game you purchased at launch. I know experiences like this are not expected and can be frustrating to deal with, so we do apologize in advance for being impacted.
We'll want to gather some information for the Madden team. Can you all reply back with the following info in this format:
